Public-Facing Cookie Policy
Document Control
- Policy Name: Public-Facing Cookie Policy
- Effective Date: 18 May 2026
- Review Date: 18 May 2027
- Approved By: Chief Executive Officer
1. Purpose
Because our software platform, enterprise SaaS integrations, and public website process highly sensitive personal, behavioural, and psychological data belonging to our global subscribers, corporate clients, partners, and visitors, we are committed to being transparent about how we collect and process user data. This Public-Facing Cookie Policy explains how we use cookies, web beacons, tracking pixels, and other similar tracking technologies on our website (https://www.mygrow.me) and within our SaaS platform (https://app.mygrow.me) to provide a safe, high-performing, and deeply personalised digital space.
2. Legal Framework
This policy is interpreted, executed, and enforced in strict accordance with the statutory laws of the Republic of South Africa and applicable international data privacy frameworks.
- The Constitution of the Republic of South Africa
- Protection of Personal Information Act (POPIA), No. 4 of 2013
- The Electronic Communications and Transactions Act (ECTA), No. 25 of 2002
- The Cybercrimes Act, No. 19 of 2020
- The Promotion of Access to Information Act (PAIA), No. 2 of 2000
- The General Data Protection Regulation (GDPR) (EU) 2016/679
Understanding Cookies & Tracking Technologies
A “cookie” is a small text file containing a string of alphanumeric characters that is downloaded and stored on your web browser, computer, or mobile device when you visit a website. We use both session cookies and persistent cookies:
Session Cookies: Temporary files that exist only for the duration of your active browser session. They are automatically deleted when you close your web browser. Session cookies enable basic features such as maintaining your login state or securing database transactions as you navigate the platform.
Persistent Cookies: Files that remain stored on your browser or device for a predetermined retention lifecycle or until you manually delete them. These cookies help us recognise your device upon return visits, remember your interface preferences, and analyse long-term usage trends to improve the platform.
Tracking Pixels / Web Beacons: Tiny transparent graphic images (often 1×1 pixels) embedded in our website or marketing emails. These allow us and our third-party operators (like HubSpot) to track whether an email has been opened, when a specific page was viewed, or if a user converted through a marketing pipeline.